Chatify v's Zendesk

It's time to switch. Chatify is an easy to use, low cost alternative to Zendesk.

TLDR: Zendesk is too complicated, too expensive and the features you really need are in the plan that you don't have.

Chatify v Zendesk Features
  • Syrena Long Eoghan Carroll, McSport

    "McSport is a specialist sports equipment retailer. Our experience, knowledge and customer focus is key to how we support our customers and help them choose the products that will work best for them. We replaced Zendesk with Chatify and its been a huge win for us. We have a large team on Chatify giving us instant access to the knowledge within the company. Chatify is key to the personal service that we provide."

  • Syrena Long Syrena Long, SWAMP Fashion

    "After making the transition to Chatify, we immediately saw a higher conversion rate. With Zendesk, the customer conversation moved to email. With Chatify, the customer conversation always happens on our site. This really helped our conversions."

  • Syrena Long Brian Hackett, Waterford Institute of Technology

    "Using Chatify has definitely contributed to keeping our applicant numbers high. Younger people don’t want to make a phone call if they have a question and they also don’t want to wait for an email. Chatify allows us to answer all kinds of questions quickly and easily."

Why choose Chatify over Zendesk?

01.

Fair Pricing

Zendesk uses 'Feature Gating' to force upgrades to higher plans. This means that key features are only available in their most expensive plans. With Chatify all our plans enjoy the same access to our core features, which includes our FREE plan.

Zendesk uses 'per-agent' pricing. This means that the bigger your team, the more you pay. For our paid account types, pricing is based on conversations so that you can have your entire team on Chatfiy, without incurring additional costs.

02.

Software that's Easy to Use

Spend sometime exploring the Dashboards offered by Chatify and Zendesk. One has been designed to help you deliver amazing customer support. The other, to get you to upgrade to a higher plan.

Chatify is simple to use, includes all the features you need and is available for Web, Desktop and Mobile.

Chatify Target
03.

Teamwork

We designed Chatify to make it easy for teams to work together on customer queries. You can assign queries to colleagues or groups, or even discuss individual queries internally, without having to leave the app. It really does simplify customer support.

Remember it's free to add as many team members as you want. Team Messaging is one of our most productive features.

04.

More Efficient

Automated Bot Responses, Agent Assist, Internal Question Chat are just some of Chatify's unique features that help make customer care teams much more efficient. We continually work with some of the best customer care teams to optimise how the software works.

Chatify is all about making it easier to access the expertise on your team to deliver better responses to customers. This has shaped not only how the software works but also our business model.

05.

Chatify Customer Support

Live customer support from Zendesk is only available on their Enterprise level plan, which starts at €59 per month. So the 3 account types below Enterprise have no live customer support.

Its very different in Chatify. We pride ourselves on providing excellent customer support. Live Support is available on all our plans, including our free plan.

You're in good company:

Successful Switchers

Live Chat #1 Channel

Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.

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10x Growth in Conversions

With 4 stores, Tony Kealys is the largest independent pram and nursery retailer in Ireland. This family run company has developed a very strong reputation for excellence in customer service. Group MD, Paul Kealy said "Since switching to Chatify from our previous live chat software, our online conversations with customers have rocketed resulting in 10x growth in conversions."

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20% of Questions Answered by the Bot

UCC Campus Accommodation (CAUL) is a specialised property management company focused on student rentals. The company implemented Chatify to improve the efficiency of its customer services. Chatify has been a huge success. CAUL reported that they saw: 40% reduction in calls, 50% decrease in email volumes with 20% of questions being automatically answered by the bot.

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