Eoghan Carroll, McSport
McSport is a specialist sports equipment retailer. Our experience, knowledge and customer focus is key to how we support our customers and help them choose the products that will work best for them. We replaced Zendesk with Chatify and its been a huge win for us. We have a large team on Chatify giving us instant access to the knowledge within the company. Chatify is key to the personal service that we provide.
Brian Hackett, WIT
Using Chatify has definitely contributed to keeping our applicant numbers high. Younger people don't want to make a phone call if they have a question and they also don't want to wait for an email. Chatify allows us to answer all kinds of questions quickly and easily.
In Twilio's 'Understand How Consumers Use Messaging' survey, nine out of ten respondents said they expect to be able to use live chat to get help from companies online.
The better the customer contact experience on your site, the more conversions you will drive. Live chat is the most cost efficient way to make your website work harder.
Our chat box mirrors the messaging experience offered by the main smartphone messaging apps. Features like presence, read receipts, push notifications are leveraged to offer a familiar messaging experience to your customers.
It's live chat that feels like WhatsApp.
It's important that the chat box blends seamlessly with your site. The chat box is designed to be customised to match your brand. Colour settings, the chat icon, custom messages, etc. are all easily configured.
Images, docs and other file types are all supported. URLs that you post are automatically resolved. Go emoji!
SMS, email and Push Notifications are supported. Your customers can choose the notification method that works best for them.
Setup Triggers based on user behaviour to proactively start chats with visitors. This will increase chat volume by 2-3x and drive more conversions.
Designed to minimize the repetitive aspects of customer care, the Chatbot will auto-answer repetitive questions, leaving your team to focus on those queries where they can really add value.
The EU General Data Protection Regulation, GDPR (2016/679) is a regulation in EU law on data protection and privacy for all individuals within the European Union. It became law at the end of May 2018. The short answer is that Chatify is GDPR compliant. The GDPR changes that we made are detailed below.
Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.Read More →
With 4 stores, Tony Kealys is the largest independent pram and nursery retailer in Ireland. This family run company has developed a very strong reputation for excellence in customer service. Group MD, Paul Kealy said "Since switching to Chatify from our previous live chat software, our online conversations with customers have rocketed resulting in 10x growth in conversions."Read More →
UCC Campus Accommodation (CAUL) is a specialised property management company focused on student rentals. The company implemented Chatify to improve the efficiency of its customer services. Chatify has been a huge success. CAUL reported that they saw: 40% reduction in calls, 50% decrease in email volumes with 20% of questions being automatically answered by the bot.Read More →