Most customers who need support don't want to call you,
they want to chat with you.
In Twilio's 'Understand How Consumers Use Messaging' survey, nine out of ten respondents said they expect to be able to use live chat to get help from companies online.
The better the customer contact experience on your site, the more conversions you will drive. Live chat is the most cost efficient way to make your website work harder.
Chatify makes offering amazing live chat support possible, by seamlessly integrating with your website. It's an easy and cost effective way to support your customers right when they need it.
The last thing you need is live chat software that is crammed full of legacy ‘features'.
Chatify is simple to use and includes all the features you need, to provide amazing customer support.
Our competitors use 'Feature Gating' to force upgrades to higher plans. Their "free plans" are really just 'feature free'. We really don't believe in feature gating. That's why all our plans enjoy the same access to our core features which includes our FREE plan.
Our larger competitors come with 'per-agent' or even worse 'per contact' fees. This means that the bigger your team or customer list, the more you pay.
For our paid account types, pricing is based on conversations so that you can have your entire team on Chatfiy, without incurring additional costs.
We designed Chatify to make it easy for teams to work together on customer queries. You can assign queries to colleagues or groups, or even discuss individual queries internally, without having to leave the app. It really does simplify customer support.
Remember it's free to add as many team members as you want. Team Messaging is one of our most productive features.
Welcome to mobile first customer support. Chatify inlcudes a number of features (ex. Agent Assist, Persistence, etc.) that means, you really can support your customers from your smartphone.
With dedicated Desktop and Mobile apps, Chatify is really simple to use in the office or on the move.
Serving the correct message at the correct time, will increase conversions. Likewise, setting well designed rules to automatically assign chats based on keywords or urls, will significantly increase support efficiency.
Some chats are synchronous (live), others are asynchronous (reply later). This blend works best for you and your customers.
The benefits of artificial intelligence are real. With Chatify, AI is used to automatically answer repetitive questions but also to help your team, by suggesting possible answers, as they chat with customers.
Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.Read More →
With 4 stores, Tony Kealys is the largest independent pram and nursery retailer in Ireland. This family run company has developed a very strong reputation for excellence in customer service. Group MD, Paul Kealy said "Since switching to Chatify from our previous live chat software, our online conversations with customers have rocketed resulting in 10x growth in conversions."Read More →
UCC Campus Accommodation (CAUL) is a specialised property management company focused on student rentals. The company implemented Chatify to improve the efficiency of its customer services. Chatify has been a huge success. CAUL reported that they saw: 40% reduction in calls, 50% decrease in email volumes with 20% of questions being automatically answered by the bot.Read More →