Dashboard
Chatify unifies your customer support channels and team in a single dashboard.
- Channels: Live Chat, Q&A, Facebook, etc.
- Designed for entire Teams to help with customer support
- Auto-assign chats to individuals / groups
- Live view of visitors on your site
- Unlimited Team Members
- Knowledgebase.
- Apps for Desktop & Mobile.
You're in Great Company..
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Mark Horan, The Run Hub
"Chatify has been a fantastic addition to our website as it allows us to bring a more personal approach to our web offering. From Google analytics we have also observed a very positive impact on sales conversions when engaging with customers via Chatify."
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Brian Hackett, WIT
Using Chatify has definitely contributed to keeping our applicant numbers high. Younger people don't want to make a phone call if they have a question and they also don't want to wait for an email. Chatify allows us to answer all kinds of questions quickly and easily.
Your Website
Add Chatify Live Chat, Q&A or both to your site and the queries will stream into your Dashboard. If you still need convincing that this is a good idea, you're probably on the wrong site. Trust us you will see ~40% increase in onsite conversions.
Your Social Channels
Connect Facebook to Chatify and your Facebook messages will feed into your Team Dashboard. No more app swtiching to respond to customers across channels. One dashboard, one view. Coming Soon: Twitter, WhatsApp, Instagram & iMessage.
Features
Native Apps
Chatify supports desktop apps for Windows and Mac along with Android and iOS apps for those on the move. Combined with Agent Assist, you really can support your customers from your smartphone
Multiple Channels
Having to switch between apps to answer Facebook questions, Live Chats, Tweets is a real pain. With Chatify you can manage all your inbound support enquiries in one simple Dashboard.
Unlimited Agents
Add as many agents as you need, there's no limit on your team size.
Team Inbox
Chatify unifies your customer support channels and team in a single dashboard. Customer queries from your website, social media, in-store flow into the dashboard and with all your team in their too, it makes offering amazing customer support, so much easier.
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Agent Assist
While your agents are chatting with customers, the Bot will automatically suggest relevant answers, helping each agent to work more efficiently. This feature makes supporting your customers from your smartphone genuinely viable.
Whisper
Tapping into the hive mind of expertise is one of the most powerful features of Chatify. The dashboard is designed to make it really easy to collaborate with colleagues while you support your customers.
One feature, Whisper, allows you to start a chat (individual /or group) around a chat that you are having with a customer. Try it. You will love it.
Chatbot
Designed to minimize the repetitive aspects of customer care, the Chatbot will auto-answer repetitive questions, leaving your team to focus on those queries where they can really add value.
Auto-Messages
Setup Triggers based on user behaviour to proactively start chats with visitors. This will increase chat volume by 2-3x and drive more conversions.
Integrations
Easily deploy on WordPress / Magento. Push leads to Sales Force or MS Dynamix. Our integrations are designed to make Chatify play nicely with the business apps that you use.
Chatify and GDPR
The EU General Data Protection Regulation, GDPR (2016/679) is a regulation in EU law on data protection and privacy for all individuals within the European Union. It became law at the end of May 2018. The short answer is that Chatify is GDPR compliant. The GDPR changes that we made are detailed below.
Success Stories
Live Chat #1 Channel
Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.
Read More →Using Chatify to Handle In-store Enquiries
Petworld is Ireland’s leading pet specialty retailer. Now with ten locations around the country, Petworld is Ireland’s leading pet specialty retailer.
"Petworld is a great example of how Chatify can be used within an organisation, not only to help the customer but to also help the team that serves the customer."
Shane O'Leary, Co-Founder
20% of Questions Answered by the Bot
UCC Campus Accommodation (CAUL) is a specialised property management company focused on student rentals. The company implemented Chatify to improve the efficiency of its customer services. Chatify has been a huge success. CAUL reported that they saw: 40% reduction in calls, 50% decrease in email volumes with 20% of questions being automatically answered by the bot.
Read More →