Chatify v's Tawk.to

Chatify - the easy to use alternative to Tawk.to where you pay for a fair price for the software that you are using.

TLDR: When you're not paying for the product, you are the product! Tawk.to is really a call centre that offers live chat software as lead generation tool.

Chatify v Tawk.to Features
  • Milan Dzunda, Murphy Home Furnishing

    "Chatify is very useful to get in touch with customers, really fast and without fuss. It works very well on desktop or mobile and does not slow down website. It's probably the best chat service available."

  • Mark Duckenfield, Steamline Luggage

    "Steamline Luggage is a boutique provider of elegant, handcrafted luggage. The product is very high end. Chatify has been a fantastic tool for us in providing the personal service that's key to the retail experience we provide. We chose Chatify because it's designed for distributed teams like ours and their customer support is excellent."

  • Mark Horan, The Run Hub

    "Chatify has been a fantastic addition to our website as it allows us to bring a more personal approach to our web offering. From Google analytics we have also observed a very positive impact on sales conversions when engaging with customers via Chatify."

Why choose Chatify over Tawk.to?

01.

It's all about the Software

If you want to understand the priorities of any business just look at how they make money. Tawk.to's business model is based on chat agent hire. The more agents that they hire out, the more money they make.

Is Tawk.to focused on running a successful call-centre? Or writing great live chat software? Their business model suggests they are in the call centre business.

Chatify is a software as a service (SaaS) business. Our business model is based on charging for the product. The better the product, the more customers will be happy to pay for it.

Our pricing is fair and we offer a generous FREE plan, so that customers get the full experience, before they decide to purchase. It really is, all about the software!

02.

No Bots

If you offered live chat software as lead gen for your call centre business, would you support a feature that reduces the need for a call centre? Of course you wouldn't.

No surprise then that Tawk.to does not support bots.

We are big fans of the power of Bots in Chatify. We use them to automatically answer repetitive questions and also to suggest possible answers to agents as they chat with customers. Our focus is on using AI to enhance customer support.

Chatify Target
03.

Legacy Live Chat Software

Tawk.to's live chat software is designed for call centres that are manned 24x7. It's modelled on the same product choices that older live chat software providers used. For it to work, the customer and the agent need to be online and available to chat, at the same time. Did someone say chat agent hire?

In contrast, we designed Chatify to make it easy for teams to work together on customer queries. You can assign queries to colleagues or groups, or even discuss individual queries internally, without having to leave the app.

Critically, Chatify is designed to work when you are online and offline - there's no need for you to be online 24x7. Just set your office hours and your customers will be reassured that their message has been received and you will reply when you are back online.

Remember it's free to add as many team members as you want. Team Messaging is one of our most productive features.

04.

100% Free. Really?

Tawk.to claims that it is "The 100% FREE Live Chat Application". This is not really the case. We covered above that their main business is chat agent hire. They also charge $15 per month to rebrand the email templates or the live chat widget.

Chatify's FREE plan is genuinely free. Automated Bot Responses, Agent Assist (bot powered), Internal Question Chat are just some of Chatify's unique features that help make customer care teams much more efficient. These features are avalible on all plans, including FREE.

05.

Free versus Effective

The problem with being "100% Free" is that it compromises your ability to create the most effective software. You end up making product choices that you can offer for free rather than the ones that lead to the most effective product.

With Chatify, we've made numerous product choices that have increased the cost of running our stack. For example, we support SMS notifications because our data showed that users who get notified by SMS return to the chat 4x faster than those who are notified by email.

Chatify is all about making it easier to access the expertise on your team to deliver better responses to customers. This has shaped not only how the software works but also our business model.

You're in good company:

Successful Switchers

Live Chat #1 Channel

Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.

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10x Growth in Conversions

With 4 stores, Tony Kealys is the largest independent pram and nursery retailer in Ireland. This family run company has developed a very strong reputation for excellence in customer service. Group MD, Paul Kealy said "Since switching to Chatify from our previous live chat software, our online conversations with customers have rocketed resulting in 10x growth in conversions."

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20% of Questions Answered by the Bot

UCC Campus Accommodation (CAUL) is a specialised property management company focused on student rentals. The company implemented Chatify to improve the efficiency of its customer services. Chatify has been a huge success. CAUL reported that they saw: 40% reduction in calls, 50% decrease in email volumes with 20% of questions being automatically answered by the bot.

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