Chatify v's Intercom

Stop overpaying for Intercom and switch to
Chatify - the easy to use, low cost alternative.

TLDR: Intercom couldn't decide which industry pricing model they liked best, so they chose all three.

Chatify v Intercom Features
  • Mark Horan Mark Horan, The Run Hub

    "Chatify has been a fantastic addition to our website as it allows us to bring a more personal approach to our web offering. From Google analytics we have also observed a very positive impact on sales conversions when engaging with customers via Chatify."

  • Mark Duckenfield Mark Duckenfield, Steamline Luggage

    "Steamline Luggage is a boutique provider of elegant, handcrafted luggage. The product is very high end. Chatify has been a fantastic tool for us in providing the personal service that's key to the retail experience we provide. We chose Chatify because it's designed for distributed teams like ours and their customer support is excellent."

Why choose Chatify over Intercom?

01.

Fair Pricing

Intercom's pricing is based on Plans (features), Seats (agents) and Contacts (customers). This is a pricing model chosen by a committee designed solely, to maximise their revenue per customer. Let's explore:

Intercom bundles features into 'plans'. Key features are only available in their more expensive plans. With Chatify all our plans enjoy the same access to our core features, which includes our FREE plan.

Intercom also uses 'per-agent' pricing. This means that the bigger your team, the more you pay. For our paid account types, pricing is based on conversations so that you can have your entire team on Chatfiy, without incurring additional costs.

Unbelievably, Intercom also uses ‘per-contact' pricing. This means that even random chat messages increase your Intercom monthly bill for a minimum of three months.

02.

Software Designed for Chat

Intercom started as a tool for developers to send messages to users. Hence the name 'Intercom' (a broadcast tool), per contact pricing, etc.

Intercom was not designed for chat but rather its been re-engineered to support chat. This is why you see anomalies in their Pricing (plans, agents, contacts) and Product (ex. moving conversations to email / lead quality / etc.).

Like the name 'Chatify' suggests, it's been designed from the get go for chat. It's simple to use, includes all the features you need and is available for Web, Desktop and Mobile.

Chatify Target
03.

Teamwork

Intercom's pricing model kills its potential to be an effective team based customer support tool. When you charge per seat, only those directly involved in customer support, get a seat.

In contrast, we designed Chatify to make it easy for teams to work together on customer queries. You can assign queries to colleagues or groups, or even discuss individual queries internally, without having to leave the app. It really does simplify customer support.

Remember it's free to add as many team members as you want. Team Messaging is one of our most productive features.

04.

More Efficient

Automated Bot Responses, Agent Assist, Internal Question Chat are just some of Chatify's unique features that help make customer care teams much more efficient. We continually work with some of the best customer care teams to optimise how the software works.

Chatify is all about making it easier to access the expertise on your team to deliver better responses to customers. This has shaped not only how the software works but also our business model.

05.

Chatify Customer Support

Technical Support from Intercom is only available on their Premium level plan. So if you need any technical support on their Pro, Essential or Free plans, you're on your own.

Its very different in Chatify. We pride ourselves on providing excellent customer support, technical or otherwise. Live Support is available on all our plans, including our free plan.

You're in good company:

Successful Switchers

Live Chat #1 Channel

Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.

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10x Growth in Conversions

With 4 stores, Tony Kealys is the largest independent pram and nursery retailer in Ireland. This family run company has developed a very strong reputation for excellence in customer service. Group MD, Paul Kealy said "Since switching to Chatify from our previous live chat software, our online conversations with customers have rocketed resulting in 10x growth in conversions."

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20% of Questions Answered by the Bot

UCC Campus Accommodation (CAUL) is a specialised property management company focused on student rentals. The company implemented Chatify to improve the efficiency of its customer services. Chatify has been a huge success. CAUL reported that they saw: 40% reduction in calls, 50% decrease in email volumes with 20% of questions being automatically answered by the bot.

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