Chatify v's LiveChat Inc.

Chatify is the easy to use alternative to LiveChat Inc.

TLDR: LiveChat Inc. is traditional live chat software where the features you really need are in the plan that you don't have.

Chatify v LiveChat Inc. Features
  • Mark Duckenfield Mark Duckenfield, Steamline Luggage

    "Steamline Luggage is a boutique provider of elegant, handcrafted luggage. The product is very high end. Chatify has been a fantastic tool for us in providing the personal service that's key to the retail experience we provide. We chose Chatify because it's designed for distributed teams like ours and their customer support is excellent."

  • Brian Hackett Brian Hackett, Waterford Institute of Technology

    "Using Chatify has definitely contributed to keeping our applicant numbers high. Younger people don’t want to make a phone call if they have a question and they also don’t want to wait for an email. Chatify allows us to answer all kinds of questions quickly and easily."

  • Mark Horan Mark Horan, The Run Hub

    "Chatify has been a fantastic addition to our website as it allows us to bring a more personal approach to our web offering. From Google analytics we have also observed a very positive impact on sales conversions when engaging with customers via Chatify."

Why choose Chatify over LiveChat Inc.?

01.

Fair Pricing

LiveChat Inc. uses 'Feature Gating' to force upgrades to higher plans. This means that key features are only available in their most expensive plans. With Chatify all our plans enjoy the same access to our core features, which includes our FREE plan.

LiveChat Inc. refers to 'unlimited agent accounts' in their pricing. Unlimited agent accounts does not mean unlimited agents. With LiveChat Inc. the bigger your team, the more you pay. For our paid account types, pricing is based on conversations so that you can have your entire team on Chatfiy, without incurring additional costs.

02.

Software that's Easy to Use

Spend sometime exploring the Dashboards offered by Chatify and LiveChat Inc. One has been designed to help you deliver amazing customer support. The other, to get you to upgrade to a higher plan.

Chatify is simple to use, includes all the features you need and is available for Web, Desktop and Mobile.

Chatify Target
03.

Teamwork

We designed Chatify to make it easy for teams to work together on customer queries. You can assign queries to colleagues or groups, or even discuss individual queries internally, without having to leave the app. It really does simplify customer support.

Remember it's free to add as many team members as you want. Team Messaging is one of our most productive features.

04.

More Efficient

Automated Bot Responses, Agent Assist, Internal Question Chat are just some of Chatify's unique features that help make customer care teams much more efficient. We continually work with some of the best customer care teams to optimise how the software works.

Chatify is all about making it easier to access the expertise on your team to deliver better responses to customers. This has shaped not only how the software works but also our business model.

05.

Legacy Live Chat Software

LiveChat Inc.'s live chat software is designed for call centres that are manned 24x7. It's modelled on the same product choices that older live chat software providers used. For it to work, the customer and the agent need to be online and available to chat, at the same time.

In contrast, we designed Chatify to make it easy for teams to work together on customer queries. You can assign queries to colleagues or groups, or even discuss individual queries internally, without having to leave the app.

Critically, Chatify is designed to work when you are online and offline - there's no need for you to be online 24x7. Just set your office hours and your customers will be reassured that their message has been received and you will reply when you are back online.

Remember it's free to add as many team members as you want. Team Messaging is one of our most productive features.

You're in good company:

Successful Switchers

Live Chat #1 Channel

Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.

Read More →

10x Growth in Conversions

With 4 stores, Tony Kealys is the largest independent pram and nursery retailer in Ireland. This family run company has developed a very strong reputation for excellence in customer service. Group MD, Paul Kealy said "Since switching to Chatify from our previous live chat software, our online conversations with customers have rocketed resulting in 10x growth in conversions."

Read More →

20% of Questions Answered by the Bot

UCC Campus Accommodation (CAUL) is a specialised property management company focused on student rentals. The company implemented Chatify to improve the efficiency of its customer services. Chatify has been a huge success. CAUL reported that they saw: 40% reduction in calls, 50% decrease in email volumes with 20% of questions being automatically answered by the bot.

Read More →

Ready to get started? Or want to learn more?