Chatify v's Drift

Stop overpaying for Drift and switch to
Chatify - the easy to use, low cost alternative.

TLDR: Drift and Intercom are so busy copying each other that they ended up with the same crazy pricing model.

Chatify v Drift Features
  • Mark Horan Mark Horan, The Run Hub

    "Chatify has been a fantastic addition to our website as it allows us to bring a more personal approach to our web offering. From Google analytics we have also observed a very positive impact on sales conversions when engaging with customers via Chatify."

  • Brian Hackett Brian Hackett, WIT

    "Using Chatify has definitely contributed to keeping our applicant numbers high. Younger people don’t want to make a phone call if they have a question and they also don’t want to wait for an email. Chatify allows us to answer all kinds of questions quickly and easily."

  • Mark Duckenfield Mark Duckenfield, Steamline Luggage

    "Steamline Luggage is a boutique provider of elegant, handcrafted luggage. The product is very high end. Chatify has been a fantastic tool for us in providing the personal service that's key to the retail experience we provide. We chose Chatify because it's designed for distributed teams like ours and their customer support is excellent."

Why choose Chatify over Drift?

01.

Fair Pricing

Drift's pricing is based on Plans (features) + Seats (agents) + Contacts (customers). This is a pricing model copied from Intercom and designed, solely, to maximise their revenue per customer. Let's explore:

Drift bundles features into 'plans'. Key features are only available in their more expensive plans. With Chatify all our plans enjoy the same access to our core features, which includes our FREE plan.

Drift also uses 'per-agent' pricing. This means that the bigger your team, the more you pay. For our paid account types, pricing is based on conversations so that you can have your entire team on Chatfiy, without incurring additional costs.

Unbelievably, Drift also uses ‘per-contact' pricing. This means that even random chat messages increase your Drift monthly bill for a minimum of three months.

02.

Drift went big on Bots

Psttt Hey … Here's a little secret. No one wants to chat with a Bot.

Bots can be effective but only when designed and implemented correctly. Over using Bots on your site is a quick-sure way to irritate users. Bots can play a role in making certain flows more efficient but they're no where near replacing human support for even the majority of customer support queries.

We are big fans of the power of Bots in Chatify. We use them to automatically answer repetitive questions and also to suggest possible answers to agents as they chat with customers. Our focus though is using AI to enhance customer support. It's people that are and always will be, the difference between awesome and poor customer support.

Chatify Target
03.

Pricing Model Kills Teamwork

Drift's pricing model kills its potential to be an effective team based customer support tool. When you charge per seat, only those directly involved in customer support, get a seat.

In contrast, we designed Chatify to make it easy for teams to work together on customer queries. You can assign queries to colleagues or groups, or even discuss individual queries internally, without having to leave the app. It really does simplify customer support.

Remember it's free to add as many team members as you want. Team Messaging is one of our most productive features.

04.

Drift Plans with Bots start at $500 per month

So if you are using any Drift plans below this level, you are using a “conversational marketing platform” for live chat with no Bot functionality included.

Automated Bot Responses, Agent Assist (bot powered), Internal Question Chat are just some of Chatify's unique features that help make customer care teams much more efficient. These features are avalible on all plans, including FREE.

Chatify is all about making it easier to access the expertise on your team to deliver better responses to customers. This has shaped not only how the software works but also our business model.

05.

GDPR Implementation

Not surprisingly, Drift's GDPR implementation is skewed towards unsolicited marketing. Its designed to get the customer to give consent to SPAM before they even engage. EU customers - try clicking the Bot message on their site and then click "No, just checking out the site". You will hit a full stop.

With Chatify, for EU customers all data is stored in the EU (AWS-Ireland). We also support EU only sub-processors so that EU customer data is stored and processed without being transferred outside the EU. Learn more about our GDPR implementation: Chatify and GDPR.

You're in good company:

Successful Switchers

Live Chat #1 Channel

Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.

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10x Growth in Conversions

With 4 stores, Tony Kealys is the largest independent pram and nursery retailer in Ireland. This family run company has developed a very strong reputation for excellence in customer service. Group MD, Paul Kealy said "Since switching to Chatify from our previous live chat software, our online conversations with customers have rocketed resulting in 10x growth in conversions."

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20% of Questions Answered by the Bot

UCC Campus Accommodation (CAUL) is a specialised property management company focused on student rentals. The company implemented Chatify to improve the efficiency of its customer services. Chatify has been a huge success. CAUL reported that they saw: 40% reduction in calls, 50% decrease in email volumes with 20% of questions being automatically answered by the bot.

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