Brian Hackett, WIT
Using Chatify has definitely contributed to keeping our applicant numbers high. Younger people don't want to make a phone call if they have a question and they also don't want to wait for an email. Chatify allows us to answer all kinds of questions quickly and easily.
Mark Horan, The Run Hub
"Chatify has been a fantastic addition to our website as it allows us to bring a more personal approach to our web offering. From Google analytics we have also observed a very positive impact on sales conversions when engaging with customers via Chatify."
Supporting product level Q&A's is an organic way to enhance the information that is available for visitors to your website. The better your pages are at answering your visitor's questions, the better they will perform in converting visitors to customers. Period.
We focused on creating an Amazon style Q&A embedd that makes it easy for your visitors to ask questions right on the page that their question relates to. As the questions are answered, your product pages get richer, helping you to increase conversions.
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Q&A is a great way to engage your visitors on product pages. Each product gets its very own Q&A thread. This means that you end up with focused Q&A's that really enhance the product information.
Sleek, intuitive UI that blends with the host page and is mobile optimised. You also have the option to apply your own UI so that it matches your brand and site perfectly.
The key differentiator between Free and Business level accounts is the number of conversations that you can have each month. The key features that you need are all available in Free. Business level accounts are for those with higher conversation volumes.
Works in real-time. Thread updates (answered questions, likes, etc.) are pushed into each page without the need for a page refresh.
The FAQ's that the Answerbot queries relate to the page that they question originated from. Working from such a focused dataset, helps to increase the relevance of the automated answers.
Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.Read More →
With 4 stores, Tony Kealys is the largest independent pram and nursery retailer in Ireland. This family run company has developed a very strong reputation for excellence in customer service. Group MD, Paul Kealy said "Since switching to Chatify from our previous live chat software, our online conversations with customers have rocketed resulting in 10x growth in conversions."Read More →
UCC Campus Accommodation (CAUL) is a specialised property management company focused on student rentals. The company implemented Chatify to improve the efficiency of its customer services. Chatify has been a huge success. CAUL reported that they saw: 40% reduction in calls, 50% decrease in email volumes with 20% of questions being automatically answered by the bot.Read More →